DELIVERY & RETURNS


All of our parcels are delivered by DPD who were recently voted sustainable business of the year and were given The Carbon Trust Standard for their efforts in reducing their carbon footprint.


Last day for guaranteed Christmas delivery is 18th Dec

Returns Policy

  • You can return an item to us if the product is unopened and in a resell-able state within 14 days.
  • We cannot accept returns if the product has been opened but your dog does not like the food.
  • We can arrange to send you a FREE returns labels in the UK if you have either been sent the incorrect products or the order was an error on our behalf.
  • For Subscriptions, we will send you a reminder email 3 days prior to your order being dispatched so as to give you plenty of time to ensure you still want the order or if you would prefer to move it back to a later date.
  • If you meet the criteria for return, please send it to the address below, including your 6 digit order number and contact details in your parcel.

    Pooch & Mutt Ltd
    DPD Logistics
    Parsonage Street
    Oldbury
    West Midlands
    B69 4PH

    • German Delivery

    Please visit the country selector at the top of the website to shop our fully translated German website.

    International Delivery

    We are not currently delivering outside of the UK and Germany but sign up to our newsletter to find out when we do.

    Free UK Delivery

    With orders over £39.99 in UK and Isle of Man.
    Delivery is 1-2 working days. (Last year 98.5% of customers received their order the next day.)
    Delivered 7 days a week (ex Bank Hols).
    Fully Tracked with DPD in carbon neutral vans, to help the planet as well as get your pooch goodies to you speedily.

    CHRISTMAS & NEW YEAR DELIVERY INFORMATION

    ‘Tis the season for planning ahead! Check out DPD’s Christmas Delivery Schedule; so you can be sure your precious pooch gets their favourite goodies over the festive season:
  • Last day for guaranteed delivery before Christmas is Wednesday 18th December
  • All orders placed after Wednesday 18th December but before Christmas Day, may not arrive until 27th - 29th December
  • Orders placed after Christmas Day may not be delivered until Thursday 2nd January 2025 onwards
  • Normal delivery resumes from Friday 3rd January. Woohoo!

    Visit your account for the most up-to-date information and to track your orders.

    We hope your Christmas is filled with love, laughs and lots of licks!
    The Pooch & Mutt team x

    • £2.49

    Standard UK Delivery (1-2 working days) only £2.49 when spending £9.99 or less

    £3.49

    Standard UK Delivery (1-2 working days) only £3.49 when spending £10.00-£19.99

    £4.99

    Standard UK Delivery (1-2 working days) only £4.99 when spending £20.00–£39.98

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